We offer a “No quibble” guarantee, so in the unlikely event that you are not entirely satisfied with our product, please return it in the same condition that you received it and we will offer a full refund, or exchange.
Our policy lasts for 30 days. Unfortunately, we are unable to offer you a refund or exchange if more than 30 days have passed since your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, or similar protective packaging.
Please contact us by phone (01751 472110) if you are not entirely satisfied with your purchase. We can then mutally decide if a refund or exchange is the most appropriate way forward.
Once your return has been received and inspected, we will send you an email to notify you that we have received the item, then your refund will be processed.
If it is decided that an exchange is more appropriate, please return your item to:
RJB Photographic, 25 Garden Way, Pickering, North Yorkshire, YO18 8BG, United Kingdom.
You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time for your exchanged product to reach you, may vary.
When shipping an item worth over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.